At the airport

Polite Introductions for Questions

• Excuse me,

• Could you please tell me

• Can you please tell me

• Would you mind telling me

• Do you know

• Can you help me with

• May I ask

• Would it be possible to

• I’m sorry to bother you, but

• Do you happen to know

• Could I ask

• Would you be so kind to

• I was wondering if

• Can I ask you

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✈️ At Check-in

• “Excuse me, where can I find the check-in desk for [Airline], please?”

• “Can I check in here, please?”

• “Here is my passport and ticket.”

• “Do I need to check this bag?”

• “How many bags can I take?”

• “Can I take this in my hand luggage?”

• “Is there a fee for extra bags?”

• 🛄 Baggage Drop & Security

• “Do I need to take off my shoes, please?”

• “Can I keep my laptop in my bag?”

• “Should I take out my liquids?”

• “Can you tell me where the security check is?”

• “This is only hand luggage, right?”

• 🕒 Asking for Information

• “What time does boarding start, please?”

• “Can you tell me where gate [A12] is?”

• “Is the flight on time?”

• “Where can I see the flight information?”

• “Can I have my boarding pass now?”

• 🔁 At Passport Control / Immigration

• “I am here on holiday/business.”

• “How long can I stay?”

• “Where will I stay?”

• “Do I need to show my return ticket?”

• “Here is my passport.”

• 🎫 At the Boarding Gate

• “Is this the gate for flight [number], please?”

• “Is the flight on time?”

• “Can I board now?”

• “Can I have a window or aisle seat, please?”

• 🔍 Lost & Found / Problems

• “I can’t find my bag. Can you help me?”

• “My luggage is lost.”

• “Where is the lost and found?”

• “I missed my flight. What can I do?”

• “Can I change my flight?”

• 🚕 After Landing

• “Where is the taxi or bus, please?”

• “Where can I buy a SIM card?”

• “Where is the baggage claim?”

• “My suitcase did not arrive.”

• “Do you speak English?”

 

1) At the Office – Greeting a colleague  
A: Good morning, Laura! How are you today?  
B: Good morning! I’m fine, thank you. And you?  
A: I’m good, thanks. Ready for the meeting?  

2) On the Phone – Asking for someone  
A: Good afternoon. May I speak to Mr. Popescu, please?  
B: Of course. Who’s calling, please?  
A: This is Andrei from Logistics.  
B: One moment, please. I’ll transfer your call.  

3) In a Meeting – Offering help  
A: Do you need any help with the presentation?  
B: That’s very kind of you. Yes, please, can you check the numbers?  
A: Sure, I’ll do it right away.  

4) With a Client – Apologizing  
A: I’m really sorry for the delay, sir.  
B: That’s okay, but please send the documents today.  
A: Of course, I’ll send them before 5 p.m.  

 

5) At the Store – Asking politely  
A: Excuse me, could you tell me where the coffee is?  
B: It’s on aisle three, next to the tea.  
A: Thank you very much!  
B: You’re welcome.  

 

6) At a Restaurant – Ordering food  
A: Good evening. May I have the menu, please?  
B: Certainly. Here you are.  
A: Thank you. I’d like the vegetable soup and some water, please.  
B: Of course. Anything else?  

7) Asking for Permission at Work  
A: Excuse me, may I leave a bit earlier today?  
B: No problem. Do you have something important?  
A: Yes, a doctor’s appointment. Thank you for understanding.  
B: You’re welcome. Take care!  

8) Meeting a New Colleague  
A: Hi, I’m Oana from the HR department. Nice to meet you!  
B: Nice to meet you too. I’m Radu, the new assistant.  
A: Welcome to the team!  

9) At a Training – Asking for repetition  
A: I’m sorry, could you repeat that, please?  
B: Sure, no problem. I said, “Open the document and click on ‘Save As’.”  
A: Ah, thank you very much!  

 

10) During a Coffee Break – Small talk  
A: The coffee smells great today!  
B: Yes, it does. Do you usually drink it with milk?  
A: No, just black. How about you?  
B: With milk and a little sugar.  
A: Nice! Enjoy your break.  

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Fill in the blanks

1) At the Reception  
A: Good morning! __________ (greeting / introduce yourself)  
B: Good morning! How can I help you?  
A: __________ (say you have a meeting with Mr. Ionescu)

2) On the Phone  
A: Hello, this is the Marketing Department. __________ (ask politely for Maria)  
B: I’m sorry, she’s not at her desk right now.  
A: __________ (ask when she’ll be back)

3) In a Meeting  
A: Let’s start the meeting. First, we’ll check last week’s results.  
B: __________ (agree politely)  
A: Great. Then we can plan next week’s tasks.

4) In the Office Kitchen  
A: Hi! Do you want some coffee?  
B: __________ (accept or refuse politely)  
A: No problem, I can make one for you.

5) With a Customer  
A: Good afternoon! Can I help you?  
B: Yes, please. __________ (ask for information about a product)  
A: Sure, let me check that for you.

6) Asking for Permission  
A: Excuse me, __________ (ask if you can leave earlier)  
B: That’s fine. Just send me the report before you go.  
A: __________ (thank politely)

7) At a Restaurant  
A: Good evening. Are you ready to order?  
B: Not yet, __________ (ask for a few more minutes)  
A: Of course, take your time.

8) During a Training  
A: Please open the file on your computer.  
B: __________ (say you can’t find it)  
A: No problem, let me help you.

9) Asking for Help  
A: Hi, could you help me with this form, please?  
B: __________ (offer help politely)  
A: Thanks a lot! I really appreciate it.

10) Small Talk at Work  
A: The weather is really nice today, isn’t it?  
B: __________ (agree and continue conversation)  
A: Yes, maybe it will stay sunny

for the weekend!

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DIALOGUE 1 – Daily Tasks at Work
A: Good morning, Andrei! How’s your day going so far?
B: Morning! Pretty good, thanks. I’m finishing the delivery report.
A: Oh, great. Do you need any help with it?
B: Maybe later. I still need to check the numbers.
A: No problem. After that, do you join the meeting at 11?
B: Yes, I do. I must present the weekly results.
A: Perfect. I’m preparing the slides.
B: Thanks! Please send them to me when you’re done.

DIALOGUE 2 – Solving a Work Problem
A: Hi, Maria. Do you have a minute?
B: Sure, what’s wrong?
A: The supplier didn’t send the updated list.
B: Oh… Did you contact them?
A: Yes, I emailed them this morning, but they didn’t answer yet.
B: Let’s call them together. Maybe they missed the email.
A: Good idea. Should I dial the number?
B: Yes, go ahead. We must fix this today.

DIALOGUE 3 – Planning a Project
A: So, how do you want to organize the new project?
B: I think we should start with a short timeline.
A: Agreed. Do you want me to write it?
B: Yes, please. You’re faster at planning.
A: And who talks to the manager about approval?
B: I can do that. I already have a meeting with him tomorrow.
A: Perfect. Let me know what he says.
B: Of course. We’ll adjust the plan after that.

DIALOGUE 4 – Planning a Trip
A: I’m thinking about taking a short trip next month. Any ideas?
B: Where do you want to go?
A: Somewhere warm. Maybe Greece or Italy.
B: Nice! Do you prefer the beach or the city?
A: The beach, definitely. I want to relax.
B: Then Greece is perfect. Did you check flight prices?
A: Not yet. I’ll look tonight.
B: Let me know! Maybe I’ll come too.

DIALOGUE 5 – Styling (Women & Men)

WOMEN:
A: I love your outfit today! Where did you get that blazer?
B: Thank you! I bought it last week.
A: The color is perfect on you. Do you usually wear neutrals?
B: Yes, I prefer white, beige and black. They’re easy to match.
A: True! You should try soft pastels too.
B: Good idea. I’ll try them next time.

MEN:
A: Hey, I like your jacket. Very stylish!
B: Thanks! I try to keep it simple.
A: Do you usually wear smart casual?
B: Yes, it works for the office.
A: You should try navy or charcoal.
B: I will. They look professional.

DIALOGUE 6 – Interior Design
A: I’m thinking about changing my living room. It looks a bit old.
B: What do you want to change first?
A: Maybe the sofa. It’s too big.
B: True. A smaller one would open the space.
A: And I want a light color palette.
B: Beige, white, and natural wood would look great.
A: Yes! I also need plants.
B: Definitely. They make the room feel fresh.

DIALOGUE 7 – Meeting a New Colleague + Icebreakers
A: Hi! I don’t think we’ve met before. I’m Ana, from HR.
B: Nice to meet you, Ana. I’m Radu, I started last week.
A: Welcome! How are you finding the team so far?
B: Everyone is very friendly. I’m still learning the system.
A: If you need help with anything, just ask.
B: Thank you! What projects are you working on now?
A: Mostly training sessions. And you?
B: I’m helping the logistics team with reports.
A: That’s great. We’ll probably work together soon.

 

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EXERCISES
=====================================================

PART 1 – Fill in the gaps
1) How’s your ______ going so far?
2) Do you need any ______ with the report?
3) Let’s call the supplier ______.
4) We should start with a short ______.
5) Did you ______ the flight prices?
6) Do you usually wear ______?
7) A smaller sofa would ______ the space.
8) I ______ last week.

PART 2 – Complete with your own ideas
1) I’m finishing the ______ report right now.
2) We must fix this problem today because ______.
3) I prefer going on holiday in ______.
4) You should try ______ colors.
5) Plants make the room feel ______.
6) I’m working with the ______ team this month.

PART 3 – Transform (Negative or Interrogative)
1) She bought a new blazer last week. → (Interrogative)
2) They are preparing the slides for the meeting. → (Negative)
3) He tries to keep his style simple. → (Interrogative)
4) We changed the living room last month. → (Negative)
5) She is helping a new colleague right now. → (Interrogative)
6) I travel to Greece every summer. → (Negative)

PART 4 – Multiple Choice
1) Andrei presents results at:
   a) 11 a.m.  b) 3 p.m.  c) 9 a.m.
2) The supplier didn’t send:
   a) updated list  b) invoice  c) schedule
3) Lisa prefers:
   a) bright colors  b) neutrals  c) dark green
4) The interior design palette is:
   a) dark  b) light  c) red/black
5) Radu works with:
   a) HR  b) logistics  c) customer service

PART 5 – Match the expressions
1) Do you need any help?  
2) Let me know!  
3) Take your time.  
4) Nice to meet you.  
5) Let me help you.  

a) Te prezinți.  
b) Ceri să fii informat.  
c) Dai timp persoanei.  
d) Oferi ajutor politicos.  
e) Oferi ajutor imediat.

PART 6 – Role-play prompts
1) Cere ajutor pentru un raport.  
2) Planifică o vacanță cu un coleg.  
3) Recomandă ținute pentru un interviu.  
4) Discută idei de redecorare.  
5) Fă cunoștință cu cineva nou din alt departament.

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